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Do Patients Really Want to Use Your Patient Portal?

In June of 2016, Salesforce.com commissioned a survey conducted by Harris Poll of 2,025 adults aged 18 or older.  Of these adults, there were 1,736 who had both medical insurance and a primary care doctor. Respondents were sub-grouped, based on generational demographics: Baby Boomers (55+) Generation ‘X’ (35-54) Millennials (18-34) The survey included data on patients’ interest[…]

Patient Engagement Solutions: Cleveland Clinic On Not Being Dumb With Smartphone Apps

What can you do to improve patient engagement solutions?  As part of its series of “Pop Health” forums, HIMMS last week invited Cleveland Clinic Chief Experience Officer Adrienne Boissy, MD, to speak.   She shared Cleveland Clinic’s insights on how to improve patient engagement.  Her key message:  more apps are not the answer. Dr. Boissy was[…]